Printed Books and DVDs
With prior authorization, DVDs and printed books purchased together with DVDs may be returned within thirty (30) days of the purchase date for a full refund minus shipping/handling fees. Return shipping is to be pre-paid by you. To request a Return Authorization and receive instructions for returning materials you purchased, please email email@example.com. Please use the email address you used when you purchased the product you are returning. We will email you a Return Authorization and return instructions. To qualify for a refund, the returned materials must be sent to the address we designate in the instructions and must be received in resalable condition. No refunds will be made for materials that: (i) are not received in resalable condition; (ii) are sent to an address other than the address designated in the Return Authorization; or (iii) are received more than thirty (30) days after the date of purchase of the returned materials.
Webinars, eBooks, and Electronically Delivered Materials
All sales of webinars, ebooks, and other electronically delivered materials are final, as it is not possible to actually return such materials. We will assist you in resolving technical issues that may have prevented you from accessing or otherwise using electronically delivered materials you purchased.
Upon our receipt of returned materials in accordance with the above conditions, we will, within ten (10) business days, process your refund by crediting the credit card or PayPal account through which you made the purchase of the returned item(s). To check on the status of a refund, please send an email to firstname.lastname@example.org.